Some of the Basic Features Available in AltiWare Open Edition^TM (OE)

Powerful PBX for businesses or branch sites with up to 160 extensions.

Display and Record Valuable Customer Caller ID Information.

AltiWare OE comes complete with voice mail with full functioning Virtual Extensions. Create a personalized voice mail box for special customers, contractors, or off-site workers.

Create Message Only Mail Boxes for important customer information.

Easy conference calling.

With AltiGen's auto attendants your customers know they've reached a successful company. Dial by name, department or through a receptionist.

Station log in or out. Now you can change extension locations by using your phone keypad. No expensive rewiring charges.

Music or message on hold. Message only mailboxes.

Overhead paging support.

Urgent or future voice message delivery.

Call transfer inside or outside the company.

Hands Free Intercom for executive communications.

Multiple call waiting. Choose to have callers hold or send them to voice mail.

Designate or restrict area code access for work groups or extensions.

Speed dial

Industry Acclaimed Telecommuting Features for the Busy Professional

Zoomerang One number call back lets you answer all of your voice mail messages at once. No more entering your password over and over again. You press only one button! Finish responding to one call and you're automatically forwarded to the next. Whether your accessing your voice mail from your car or a country half way across the world, when you return a call it originates from your office phone system so you pay one low corporate rate.

One Number Access will look for you in up to four different places… in your car, your hotel room or your home office. You choose where you want to be! Your customers only dial one number. Let all your calls follow you or designate only special numbers or schedules.

Message notification will page you in the event of an important call. You can also choose to be notified at another number or extension Critical for virtual or offset employees.

AltiReach remote personal call management lets you manage your call settings via a Web browser from anywhere in the world.

Remote voice mail access lets you check, forward and reply to messages anywhere at any time.

Easily attach voice mail messages to email as playable sound files and forward to any one on the Internet.

Customer Call Distribution Gives You the Power of a Call Center in Your Office

Create work groups for sales or customer service, or even create an operator workgroup. When one member is busy the call can automatically be forwarded to the next available work group member or be routed on a round robin basis. Your customers can be played helpful product or service announcements or listen to music as they wait in a call queue.

Create up to 32 work groups with up to 64 members per group. Designate multiple work group membership. Critical for the multitask environment.

Call View and Work group View Java consoles turns your Web browse into a call manager! Gauge calls in queue, average call length and number of calls taken.

AltiServ with AlitiWare OE standards based architecture supports Microsoft standard API´s (application programming interface)

Support for Microsoft's TAPI to integrate with other TAPI based applications and/or AltiWare IP.

Microsoft Exchange Integration

Multiple call Waiting

AltiServ with AltiWare IP works with AltiWare Open Edition to provide all of the features shown above in addition to the following features

Network multiple branch offices for huge toll charge savings.

Streamlined dial plans without call delays or complicated dialing sequences. Placing calls with AltiWare IP is virtually identical to using traditional phone lines.

Access branch offices with a 3 digit extension. Network interoffice voice mail.

Choose to place calls using traditional phone lines or over an IP network such as an internal Intranet or a virtual private network.

Administer all networked branch offices from one central location.

Networked offices can have a central operator

Place calls phone to phone or PC to phone using IP.

NetMeeting support with Internet Phone Jack

AltiServ's integrated design produces superior voice quality.

Standards based architecture. H.323 version 2, the international multimedia communications standard.

AltiConsole^TM is AltiGen´s optional software attendant console.

AltiConsole allows your receptionist to answer up to 50 calls with a single analog phone set.

Automatic screen pop on incoming calls.

Caller ID and call status display.

Overhead paging support.

Transfer call to one of up to 16 Auto Attendants. Ideal for shared facilities.

Handle calls using key board short cuts, a phone dial pad or the easy point and click interface.

Schedule AltiServ´s auto attendant to answer calls at any time.

AltiView^TM brings call control to the desk top for quick and easy handling of personal and work group call options.

Listen, skip, delete and scroll through voice mail messages right from your PC desktop or lap top computer.

AltiView integrates with Microsoft´s Outlook directory to provide incoming call caller ID screen pop.

Scroll through saved voice mail messages. Point and click to dial straight from your Microsoft Outlook directory.

Configure call forwarding to up to four different numbers.

Transfer calls directly to a call queue, an auto attendant or voice mail.

AltiView comes with supervisor call monitoring capability.

AltiView can be accessed remotely through the Internet. Simply log in using your IP address.